Privacy Policy

Data you provide in forms on the site:

For online orders, we also collect: order number, selected items, amount, payment status and the payment identifier assigned by the operator, plus the content of your consents together with the version of the terms and conditions you accepted.

Technical data collected automatically: IP address, browser type and version, operating system, approximate location at city level, referral source, and on-site events. This data reaches analytics and advertising tools only after you consent in the cookie banner.

We do not collect special categories of data. If, before departure, you give us health information relevant to safety on board, we process it only on the basis of your consent and only for that purpose.

We do not collect or store payment card details or bank login data. You provide these directly to the payment operator.

Responding to a form enquiry, preparing an offer and agreeing a date: Article 6(1)(b) GDPR, meaning steps taken at your request before entering into a contract, and Article 6(1)(f) GDPR, our legitimate interest in maintaining correspondence.

Entering into and performing the contract: handling the order, reserving a place, organisational contact, and delivering the service: Article 6(1)(b) GDPR.

Billing, invoicing, accounting, and tax obligations: Article 6(1)(c) GDPR, a legal obligation on the controller.

Marketing: information on availability, prices, and upcoming trips, as well as advertising through external tools: Article 6(1)(a) GDPR, your consent. Our own marketing to existing customers is based on Article 6(1)(f) GDPR.

Use of your image in brand materials: Article 6(1)(a) GDPR, a separate, voluntary consent.

Establishing, pursuing, and defending legal claims: Article 6(1)(f) GDPR.

Site security, fraud prevention, and infrastructure maintenance: Article 6(1)(f) GDPR.

Providing your data is voluntary, but without it we cannot respond to your enquiry, accept your order, or deliver the service.

Your data may reach trusted parties who process it on our behalf:

The payment operator mElements S.A. (Paynow) processes transaction-related data as a separate controller, under its own documents and for its own purposes.

We may disclose data to public authorities where required by law.

Some analytics and advertising tool providers operate outside the European Economic Area. Any transfer then relies on standard contractual clauses or an adequacy decision of the European Commission, and only takes place once you have consented to those tools.

We do not sell data and do not share it for other companies’ marketing purposes.

Form enquiries: up to 12 months from the last contact, unless they lead to a contract.

Orders, invoices, and settlement documents: 6 years, counted from the end of the tax year in which the tax obligation arose.

Data processed on the basis of consent, including marketing and image-rights consents: until consent is withdrawn.

Data needed to establish, pursue, or defend claims: until the limitation period expires.

Data in analytics and advertising tools: according to the retention periods set in those tools, typically up to 14 months from the last activity.

Partnership enquiries with attachments: until the process is closed, unless you consent to longer storage.

In connection with the processing of your data, you have the right to:

Submit a request by email to [email protected] or in writing to Osiedle 60-lecia Odzyskania Niepodległości Polski 14/4, 83-200 Starogard Gdański. We respond within a month. In complex cases we may extend this by a further two months, explaining the reasons.

You also have the right to lodge a complaint with the supervisory authority: the President of the Personal Data Protection Office (Prezes Urzędu Ochrony Danych Osobowych), ul. Stawki 2, 00-193 Warsaw, Poland.

We do not make decisions about you based solely on automated processing, including profiling, that would produce legal effects or similarly significantly affect you.

Cookies are small text files your browser saves on your device. We use them to make the site work properly and to understand how you use it.

Categories of cookies we use:

We only run analytics and marketing scripts after you consent in the banner. Until then, they do not load and save no files.

You can change or withdraw your consent at any time through the consent settings on the site. You can also delete and block cookies in your browser settings.

We remember the choice made in the banner for up to 12 months, then ask again. Retention periods for other cookies depend on the tool and range from the length of the session to 24 months.

Blocking necessary cookies may prevent you from placing an order and using some of the site’s features.

We update this policy when we change the scope of our services, the tools we use, or when the law requires it.

The current version is always available on the site. The version number and effective date are shown at the top of the document.

Questions about this policy: [email protected].